1. Introduction
fb177 (referred to as "we", "us", or "the Platform") operates an online casino and sports betting service accessible to players in Bangladesh. We understand that your personal data is valuable and sensitive. This Privacy Policy sets out in plain terms what information we collect, how we use it, how we protect it, and what rights you have in relation to your personal data.
By registering an account and using fb177's services, you acknowledge that you have read, understood, and agree to the collection and processing of your personal information as described in this Policy. This document applies to all users of our platform regardless of their location within Bangladesh, including players accessing fb177 from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.
2. Information We Collect
2.1 Personal Information You Provide
When you create an account, make a deposit or withdrawal, or contact our support team, you may provide us with the following personal information:
- Full name, date of birth, and national ID or passport details (for identity verification purposes)
- Email address and mobile phone number (used for account communication and transaction alerts)
- Residential address in Bangladesh (city, district, or upazila level as provided during registration)
- Payment method details including bKash, Nagad, Rocket, or Upay mobile wallet identifiers, and where applicable, bank account or card information
- Support correspondence, including messages sent via email or live chat to our support team
2.2 Automatically Collected Technical Data
When you access fb177 via your browser or mobile device, we automatically collect certain technical data to ensure the platform functions correctly and securely:
- IP address and approximate geographic location (used for fraud detection and regional compliance)
- Device type, operating system version, and browser or app version
- Session duration, pages visited, games played, and betting history associated with your account
- Cookies and similar tracking technologies (see our Cookie section below for full details)
3. How We Use Your Information
fb177 uses the information we collect to deliver, maintain, and improve the services we offer to players across Bangladesh. Our lawful basis for processing your personal data is one or more of the following: performance of a contract (your account agreement), compliance with legal obligations, your consent where explicitly given, and our legitimate interests in operating a safe and fair platform.
Specifically, your data allows us to verify your identity and age (you must be 21 or older to use fb177), process deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods, detect and prevent fraudulent activity or multiple account abuse, provide responsive customer support and resolve disputes, send you important account and transaction notifications, and fulfil our responsible gaming obligations by monitoring for signs of problem gambling.
4. Sharing Your Information
fb177 does not sell, rent, or trade your personal data to third parties for advertising or marketing purposes. We may share your information in limited, specific circumstances only:
- Payment processors and mobile financial services: We share transaction-relevant information with bKash, Nagad, Rocket, Upay, and banking partners solely to process your financial transactions.
- Identity verification providers: We may use third-party KYC (Know Your Customer) service providers to verify player identities and comply with age-verification obligations.
- Fraud prevention and security partners: Aggregated or anonymized data may be shared with fraud-prevention platforms to maintain the integrity of the Platform.
- Legal authorities: If we are required by applicable law, court order, or lawful regulatory request to disclose your information, we will do so and will attempt to notify you where permitted.
- Business successors: In the event of a corporate merger, acquisition, or asset sale, your data may be transferred to the acquiring entity, and you will be notified of any material change to this Policy.
5. Cookies and Tracking Technologies
fb177 uses cookies and similar technologies (such as local storage tokens and session identifiers) to maintain your login session, remember your language and display preferences, analyze platform performance, and improve the overall user experience. Essential cookies are required for the Platform to function and cannot be disabled. Analytical and preference cookies may be disabled by adjusting your browser settings, though doing so may affect certain features of the Platform. We do not use advertising or third-party remarketing cookies.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Policy, including:
- Account data: retained for the duration of your active account and for a minimum of five (5) years following account closure to meet legal and audit requirements
- Transaction records: retained for a minimum of five (5) years in line with financial record-keeping standards applicable in Bangladesh
- Support communications: retained for up to three (3) years to assist with dispute resolution and quality assurance
- Technical logs: retained for up to twelve (12) months for security monitoring and fraud analysis
7. Data Security
fb177 implements a layered security architecture to protect your personal information from unauthorized access, loss, misuse, or disclosure. Our technical and organizational measures include 256-bit SSL/TLS encryption for all data in transit, encrypted storage for sensitive personal and financial data at rest, strict role-based access controls ensuring that only authorized personnel can view account data, regular security audits and vulnerability assessments of our platform infrastructure, and two-factor authentication options for player accounts.
While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights, we will notify you promptly and take appropriate steps to mitigate any harm.
8. Your Rights
As a registered user of fb177, you have the following rights in relation to your personal data:
- Right of Access: You may request a copy of the personal data we hold about you at any time by contacting our support team.
- Right of Rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request a correction.
- Right of Erasure: Subject to legal retention obligations, you may request the deletion of your personal data when it is no longer necessary for the purposes it was collected.
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted before the withdrawal.
9. Children and Age Restrictions
fb177 is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If you are a parent or guardian and believe your child has provided personal information to fb177, please contact us immediately at [email protected] and we will promptly investigate and delete the relevant data.
Our platform includes technical age-verification steps during the registration process, and accounts found to belong to minors will be immediately suspended and any funds held in the account returned via the original payment method where possible.
10. International Data Transfers
fb177 primarily processes data on servers located in secure data centres. In certain circumstances, your data may be transferred to and processed in countries outside Bangladesh. When such transfers occur, we ensure appropriate safeguards are in place — such as standard contractual clauses or equivalent data protection mechanisms — to guarantee that your personal information receives an equivalent level of protection to that provided under applicable data protection principles.
11. Third-Party Links and Services
Our platform may reference third-party game providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. While these providers power the games available on fb177, they operate under their own privacy policies and data practices. fb177 is not responsible for the privacy practices of third-party game studios or technology partners. We recommend you review the relevant provider's privacy documentation if you have concerns about how they handle data.
Payment service providers such as bKash, Nagad, and Rocket are independent financial institutions governed by the Bangladesh Bank and their own regulatory frameworks. Any data shared with these providers in order to process your transactions is subject to their own published privacy terms.
12. Changes to This Policy
fb177 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify active account holders via email or an in-platform notification, and we will update the effective date displayed at the top of this document. We encourage you to review this Policy periodically to stay informed about how we protect your information.
- Minor changes (such as grammar corrections or clarifications that do not affect your rights) may be made without specific notice.
- Continued use of the Platform after the posting of an updated Policy constitutes your acceptance of the revised terms.
- You may always request the current version of our Privacy Policy by contacting our support team at [email protected].
13. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way fb177 handles your personal data, please contact our Data Support team. We aim to respond to all privacy-related enquiries within five (5) business days.
Email: [email protected] (plain text — not a clickable link). Our support team operates seven days a week, including Bangladesh public holidays, to ensure your queries are handled without delay.
14. Governing Principles
This Privacy Policy is governed by and construed in accordance with generally accepted international data protection principles. fb177 is committed to the lawful, fair, and transparent processing of personal data, data minimisation, purpose limitation, storage limitation, integrity and confidentiality, and accountability. These principles form the foundation of every data-handling decision we make as a platform.
fb177 remains dedicated to upholding these principles as technology and applicable regulations evolve, and to continuously improving our data protection practices for the benefit of all players registered on our platform across Bangladesh.